Frequently Asked Questions
How quickly will I receive my tutorials?
The tutorials will appear in your Polymer Tutorials account automatically as soon as you complete the payment through PayPal.
How to download the tutorials?
After completion of your payment through PayPal.com, you will be taken back to Polymer Tutorials catalog, directly to the page with your tutorial links. You will be able to download the tutorials right away.
To download the tutorials later, go to My Account page and choose an option to view the orders you have made. A page with your order history will appear. Click on the View button next to the order description. You will be taken to the Order Information page. The links to download your tutorials are at the bottom of the Order Information page.
For each tutorial, you will be given five chances and five days to dowload the file. After that, the links to your files will expire and disappear from your account. Please save all files before their links expire.
How to open and save the tutorials?
All my tutorials are stored in pdf format.
To open the tutorials, you will need to have Adobe Acrobat Reader installed on your computer. Most likely you have it already. If not, you may download it for free from the following site: get.adobe.com.
To save the tutorials to your computer, click File and then Save in the upper left corner of your screen.
How much do you charge for shipping?
Since the tutorials are sent by E-mail, there are no shipping fees for them.
The shipping fees for the craft supplies purchased through this site are determined by the total weight of your purchase. Parcels up to 13 lb. are shipped by First Class mail. If the total weight of your purchase is above 13 lb., it will be shipped in a USPS Flat Rate box of an appropriate size. You will see the actual shipping fees during the check-out process.
What is your return policy?
I am doing my best to represent each tutorial as accurate as possible through good quality pictures and detailed to-the-point descriptions. Please ask any additional questions you may have before purchasing the tutorial of your choice. The tutorial files are non-refundable.
You may return any of the supplies purchased on this site within 30 days from the date of purchase. Please pack them carefully to avoid any damage in transit. As soon as I receive the returned supplies, I will reimburse you through PayPal. Please note that no postage fees will be reimbursed.
The tutorials will appear in your Polymer Tutorials account automatically as soon as you complete the payment through PayPal.
How to download the tutorials?
After completion of your payment through PayPal.com, you will be taken back to Polymer Tutorials catalog, directly to the page with your tutorial links. You will be able to download the tutorials right away.
To download the tutorials later, go to My Account page and choose an option to view the orders you have made. A page with your order history will appear. Click on the View button next to the order description. You will be taken to the Order Information page. The links to download your tutorials are at the bottom of the Order Information page.
For each tutorial, you will be given five chances and five days to dowload the file. After that, the links to your files will expire and disappear from your account. Please save all files before their links expire.
How to open and save the tutorials?
All my tutorials are stored in pdf format.
To open the tutorials, you will need to have Adobe Acrobat Reader installed on your computer. Most likely you have it already. If not, you may download it for free from the following site: get.adobe.com.
To save the tutorials to your computer, click File and then Save in the upper left corner of your screen.
How much do you charge for shipping?
Since the tutorials are sent by E-mail, there are no shipping fees for them.
The shipping fees for the craft supplies purchased through this site are determined by the total weight of your purchase. Parcels up to 13 lb. are shipped by First Class mail. If the total weight of your purchase is above 13 lb., it will be shipped in a USPS Flat Rate box of an appropriate size. You will see the actual shipping fees during the check-out process.
What is your return policy?
I am doing my best to represent each tutorial as accurate as possible through good quality pictures and detailed to-the-point descriptions. Please ask any additional questions you may have before purchasing the tutorial of your choice. The tutorial files are non-refundable.
You may return any of the supplies purchased on this site within 30 days from the date of purchase. Please pack them carefully to avoid any damage in transit. As soon as I receive the returned supplies, I will reimburse you through PayPal. Please note that no postage fees will be reimbursed.
